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Webinar

Client Trust - Your Business Imperative

 

 

Are you building relationships with your clients based on trust?

 

As with all relationships, the quality of client relations is inherently dependent on the level of trust. In order to enhance the level of trust and subsequently, the quality of client relations, we must understand how trust is built and sustained.

Join us for an in-depth look at how trust is built with clients and how hearing healthcare professionals can build long-lasting relationships with their clients based on trust. Expert presenter and President of Custom Training Concepts, CW Miller, will explore the less understood basics of trust, look at the dynamic nature of the trust cycle and reveal the ever present “Paradox of Trust.”

Discover how the “Three Faces of Trust” can impact the level of trust our clients have for us and how we might impact the client’s perception from each face. This presentation will delve into the sting of betrayal and how that impacts the trust cycle and how the sense of betrayal may be imminent. Explore methods for rebuilding trust and learn the seven keys to building trust with clients.

Attend this complimentary 60-minute webinar and you will be able to:


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DETAILS


CE Credit: This webinar is no cost to attend and is also available for 1 continuing education credit for a fee.

Download the CE Quiz

Download the Slides

Speaker: CW Miller, President of Custom Training Concepts

Obtaining Continuing Education Credit:

  • First, register and view the webinar.
  • Then, mail the completed quiz with payment to IHS.
  • Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive any bonus materials associated with this webinar.
  • Your certificate of completion will be mailed to your postal address within 30 days of receipt.
  • Fees: $29 IHS members; $59 non-members (payment in US funds only).

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email webinars@ihsinfo.org