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Webinar

Close More Sales Using Your Front Office Staff

 

 

Are you and your staff helping or hurting sales?

 

The first thirty minutes of an appointment are crucial for establishing and gaining trust, which is critical for closing the sale. Hearing healthcare professionals need to utilize front office staff, especially the Patient Care Coordinator, to help gain the trust of their prospective patients and maintain the trust of their current patients. Expert presenter, Russell Armstrong, Practice Owner and Sales Consultant, will explore techniques used to establish trust and to better ask the key questions that get the answers needed to help close the sale.

Competing with other retailers on price is difficult. Establishing trust with patients, and asking the right questions at the right time is a value-added service that many retailers cannot compete with. People are more willing to purchase hearing aids from someone that they trust.

Attend this complimentary 60-minute webinar and you will be able to:


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* All fields are required. It's very important you register yourself as this is how we verify that you actually attended.

 

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How did you hear about this webinar?
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Are you a member of the International Hearing Society (IHS)?
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What is your profession?
Hearing Aid Specialist
Audiologist
Office Staff
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DETAILS


CE Credit: This webinar is no cost to attend and is also available for 1 continuing education credit for a fee.

Download the CE Quiz

Download the Slides

Speaker: Russell Armstrong, Practice Owner and Sales Consultant

Obtaining Continuing Education Credit:

  • First, register and view the webinar.
  • Then, mail the completed quiz with payment to IHS.
  • Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive any bonus materials associated with this webinar.
  • Your certificate of completion will be mailed to your postal address within 30 days of receipt.
  • Fees: $29 IHS members; $59 non-members (payment in US funds only).

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email webinars@ihsinfo.org