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Client Trust - Your Business Imperative

Presented: Wednesday, March 29th, 2017 at 12:00 pm ET

Are you building relationships with your clients based on trust?

As with all relationships, the quality of client relations is inherently dependent on the level of trust. In order to enhance the level of trust and subsequently, the quality of client relations, we must understand how trust is built and sustained.

Join us for an in-depth look at how trust is built with clients and how hearing healthcare professionals can build long-lasting relationships with their clients based on trust. Expert presenter and President of Custom Training Concepts, CW Miller, will explore the less understood basics of trust, look at the dynamic nature of the trust cycle and reveal the ever present “Paradox of Trust.”

Discover how the “Three Faces of Trust” can impact the level of trust our clients have for us and how we might impact the client’s perception from each face. This presentation will delve into the sting of betrayal and how that impacts the trust cycle and how the sense of betrayal may be imminent. Explore methods for rebuilding trust and learn the seven keys to building trust with clients.

Attend this complimentary 60-minute webinar and you will be able to:

Presenter Handout:

Positive Impact Workshops Client Trust Handout


Obtain Continuing Education Credit

This webinar is complimentary to attend and is also available for CE credit for a fee.

How to obtain CE credit for this webinar:

Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive your bonus materials. Your certificate of completion will be mailed to your postal address within 30 days of receipt.

Continuing Education Credit: This quiz is worth one continuing education credit.

Fees: $29 IHS members; $59 non-members (payment in US funds only).

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email

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