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Close More Sales Using Your Front Office Staff

Presented: Wednesday, June 28th, 2017 at 12:00 pm ET

Are you and your staff helping or hurting sales?

The first thirty minutes of an appointment are crucial for establishing and gaining trust, which is critical for closing the sale. Hearing healthcare professionals need to utilize front office staff, especially the Patient Care Coordinator, to help gain the trust of their prospective patients and maintain the trust of their current patients. Expert presenter, Russell Armstrong, Practice Owner and Sales Consultant, will explore techniques used to establish trust and to better ask the key questions that get the answers needed to help close the sale.

Competing with other retailers on price is difficult. Establishing trust with patients, and asking the right questions at the right time is a value-added service that many retailers cannot compete with. People are more willing to purchase hearing aids from someone that they trust.

Attend this complimentary 60-minute webinar and you will be able to:


Obtain Continuing Education Credit

This webinar is complimentary to attend and is also available for CE credit for a fee.

How to obtain CE credit for this webinar:

Once the quiz is received at IHS it will be graded. You must score 70% or better to earn 1 continuing education credit and receive your bonus materials. Your certificate of completion will be mailed to your postal address within 30 days of receipt.

Continuing Education Credit: This quiz is worth one continuing education credit.

Fees: $29 IHS members; $59 non-members (payment in US funds only).

Not an IHS member? Join here before submitting your CE quiz and save $30 on each CE quiz you submit!

If you have questions regarding IHS Webinars, please email webinars@ihsinfo.org




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