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Learn about topics important to hearing healthcare professionals from the comfort of your desktop computer or mobile device through IHS Webinars. Each presentation is 60 minutes long and is complimentary for anyone to attend. Most IHS Webinars are also available for CE credit, which requires that the CE applicant register for and attend the webinar, submit a completed CE exam/quiz with payment, and receive a satisfactory score.
Learn more about obtaining CE credit here
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Are you and your staff helping or hurting sales?
The first thirty minutes of an appointment are crucial for establishing and gaining trust, which is critical for closing the sale. Hearing healthcare professionals need to utilize front office staff, especially the Patient Care Coordinator, to help gain the trust of their prospective patients and maintain the trust of their current patients. Expert presenter, Russell Armstrong, Practice Owner and Sales Consultant, will explore techniques used to establish trust and to better ask the key questions that get the answers needed to help close the sale.
Presented: June 28, 2017, 12:00PM ET
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Are you up to speed with how wireless technology is being used in hearing instruments?
In utilizing wireless technologies in hearing instruments, manufacturers have historically been challenged with the choice of prioritizing audiological performance or patient convenience. Join expert presenter, Eric Branda, AuD, Director of Product Management for Sivantos, for an in-depth look at how wireless technology is being used in modern hearing instruments.
Presented: May 24, 2017, 12:00PM ET
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Are you and your patients in the loop with this amazing technology?
Join us for an in-depth look at the technology, benefits and history of hearing loop systems and how they can be used to improve your practice and the quality of life for your patients. Expert presenter, Nick Hobbs, Owner of Active Life Hearing Loops, will explore hearing loop technology and how it can open new doors for those with hearing loss. Discover how educating your patients about telecoils (t-coils) and how they integrate with looping systems is critical for improving their acceptance and overall satisfaction with their hearing instruments and with you as a hearing healthcare provider.
Presented: April 26, 2017, 12:00PM ET
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Are you building relationships with your clients based on trust?
Join us for an in-depth look at how trust is built with clients and how hearing healthcare professionals can build long-lasting relationships with their clients based on trust. Expert presenter and President of Custom Training Concepts, CW Miller, will explore the less understood basics of trust, look at the dynamic nature of the trust cycle and reveal the ever present “Paradox of Trust.”
Presented: March 29, 2017, 12:00PM ET
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Are you building key relationships with physicians?
Join us for an in-depth look at how hearing healthcare professionals can build mutually beneficial relationships with physicians. Expert presenter, Bob Tysoe, Owner of the Hearing Healthcare Marketing Co., will present an overview on building business-to-business marketing strategies that focus on maximizing profits and improving the quality of life for patients.
Presented: March 29, 2017, 12:00PM ET
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Are you utilizing acoustic reflex testing in your practice?
Join us for an in-depth look at acoustic reflex testing common practices and how to implement them within your practice. Expert presenter, Ted Venema, PhD, will present an overview of the methodology, interpretation and clinical uses of acoustic reflex testing.
Presented: January 26, 2017, 12:00PM ET
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Technology and social media have impacted the manner in which sales leads are now generated for most businesses, including hearing healthcare practices. Traditional lead generation techniques are becoming less prevalent and are giving way to the digital marketing landscape.
While many technology-savvy hearing healthcare professionals have embraced digital marketing, many are neglecting the most critical aspect: personal interaction. Meeting, greeting and speaking to perspective customers is crucial for converting leads into paying customers.
Expert presenter, Michelle Smith, President of Source 1 Specialty Services, Inc., will be your guide through this informative presentation as you discover valuable insights on how to utilize personal touches and interactions in a digital world, to help increase sales leads.
Originally presented: December 13, 2016
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If you have questions regarding IHS Webinars, please email webinars@ihsinfo.org
