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Learn about topics important to hearing healthcare professionals from the comfort of your desktop computer or mobile device through IHS Webinars. Each presentation is 60 minutes long (unless otherwise noted) and is complimentary for anyone to attend. Most IHS Webinars are also available for CE credit, which requires that the CE applicant register for and attend the webinar, submit a completed CE exam/quiz with payment, and receive a satisfactory score.

Learn more about obtaining CE credit here


Upcoming Webinars

Most Recent Webinars

The US Hearing Aid Industry: Trends and Updates

Presented: Thursday, July 28, 2022 | 12-1pm ET

Hearing healthcare is constantly evolving as new innovations develop!

These innovations contribute to, and shape the future for, hearing healthcare professionals, the industry and your practice.

In this sponsored webinar brought to you by Oticon, Gary Rosenblum, President of Oticon, takes an in-depth look at current trends facing you, your practice, and your patients.

How Motivational Interviewing Can Empower Your Clients

Presented: Thursday, May 20, 2021 | 1-2pm ET

Motivational Interviewing (MI) is a counseling approach that encourages intrinsic change through the reduction of ambivalence and is built on a goal-oriented strategic dialogue.

For the hearing aid specialist, MI can be an effective technique to employ when working with clients who struggle to understand, accept, or verbalize their hearing problems.

In this sponsored webinar brought to you by Oticon, Douglas L. Beck, AuD, reviews the basic principles of Motivational Interviewing and how it can empower clients to take ownership of their hearing loss experience.

Helping Your Clients Navigate Their "Medicare Hearing Aid Benefits"

How often do your Medicare-eligible clients come in confused about their hearing aid benefit ? if they have one at all?

We?ve all seen the recent ads on television, suggesting seniors can access Medicare coverage by purchasing a supplemental plan. But these ads cause great confusion for clients, and many providers as well.

In this webinar, Samantha E. Sikorski, ACA, shares what has and has not changed with regards to Medicare, as well as the ins and outs of Medicare and Medicare Advantage coverage options so you can effectively navigate and counsel your clients about their hearing aid benefit and discount options.

Presented: Thursday, March 25, 2021 | 1-2pm ET

The Role of Advocacy for the Hearing Healthcare Professional

Now more than ever, advocating for the hearing healthcare profession is critical in order to protect the industry and its dedicated professionals. So what does that mean for you?

In this webinar, Ralph T. Jackson, Jr. and Leanne Polhill, BA, BC-HIS share key information about what advocacy can accomplish and the role you can have in not only maintaining your livelihood, but also thriving in it.

Presented: Thursday, December 10, 2020 | 12-1pm ET

Communicating the Right Message to Patients

Audiology is changing, including the way that patients access their care. As the number of people living with untreated hearing loss continues to rise, hearing health care professionals have an opportunity to differentiate their practices.

In this webinar, neuroscientist and clinic owner Keith Darrow, PhD, CCC-A, presents the four ?hot-button? topics that acquire the most interest and engagement from prospective leads and increase treatment rates.

Presented: Wednesday, April 29, 2020 | 2:30 pm ET

IHS Policy Perspectives and Updates for the Hearing Health Professional

Identify the national legislative and regulatory actions and initiatives underway that may affect hearing aid dispensing professionals and/or their clients/patients.

In this webinar, IHS' Director of Government and Chapter Affairs Alissa Parady, presents a review of relevant legislative, regulatory, and other activities being undertaken by Congress, agencies, work groups, and organizations that seek to address hearing health care policy.

Presented: Wednesday, April 29, 2020 | 1:15 pm ET


The Cortisol Effect - How the Stress Response Can Play a Role in Physical and Mental Health, as well as Hearing

The body's stress response has been shown to impact nearly every system in the body, as well as influence motivation, emotional health, and even hearing abilities.

In this webinar, registered dietitian Gina Worful, MS, RD, presents about stress and cortisol impact on physical and mental health, while providing proven techniques that both you and your patients can implement right away to manage stress.

Presented: Wednesday, April 29, 2020 | 12:00 pm ET



Preventing Medical Errors in Your Practice

Required Subject for Florida Licensees

Are you doing all you can to prevent medical errors in your practice?

Hearing healthcare professionals are entrusted with the care of vulnerable individuals. As such, they have an eminent responsibility to protect the health and safety of their patients; preventing medical errors is a key element of this.



The Basics of Managed Care: What You Need to Know

With more and more consumers presenting some form of hearing aid coverage ? discount, comprehensive, or otherwise ? hearing aid businesses need to know the basics of managed care participation. Without it, businesses may find themselves disadvantaged or at legal risk.

In this webinar, IHS Managed Care and Compliance Committee member Joe Bartlett, ACA, BC-HIS and Owner/CEO of Bartlett's Hearing Aid Centers, presents about Medicaid and Medicare services; fee schedules; what to expect during the process of eligibility ? and what it all means for you, your staff members, and your patients.

Presented: Wednesday, November 20, 2019 at 12:00 pm ET



Managing Patients with Normal Thresholds

Hearing Difficulty (HD) and the inability to understand speech-in-noise (SIN) are primary complaints for some 37 million people in the U.S. with sensorineural hearing loss (SNHL).

However, supra-threshold auditory complaints are experienced by an additional 26 million people who have hearing thresholds within normal limits (WNL).

This webinar, presented by Douglas L. Beck, AuD, Executive Director of Academic Sciences at Oticon Inc., will provide practical assessment and tools available to hearing healthcare providers to help manage listening problems and to solve those problems for patients.

Presented: Wednesday, October 30, 2019 at 12:00 pm ET



Captioned Telephone Eligibility: What the FCC Wants Providers to Know

The FCC has recently reformed captioned telephone services requirements and eligibility. Do you have the knowledge to help your patients?

Whether you're new to captioned telephone service or want to remain informed on the changes, this webinar will give you all the ins- and -outs about IP CTS. Join us and the FCC's Deputy Chief Eliot Greenwald and Attorney Advisor Michael Scott from the Disability Rights Office as they cover the basics of IP CTS, how individuals register for the program and the role hearing health professionals may fill in evaluating whether an individual needs IP CTS for effective telephone communication.

Presented: Wednesday, August 21, 2019 at 12:00 pm ET



AI and Machine Learning - Intelligent Today Smarter Tomorrow

Technology moves fast in the world of hearing healthcare and machine learning is the next evolution. Join us and expert presenter James W. Martin, Jr., AuD, Director of Audiological Communication at Widex USA, to learn more about the difference between artificial intelligence and machine learning, the different types of machine learning, and real-world applications in hearing aid technology. James will also show participants how Widex USA is using this technology.

Presented: Monday, July 22, 2019 at 12:00 pm ET



Trends and Developments Impacting the Hearing Healthcare Industry

Innovations in hearing healthcare are developing at a faster pace than ever. These innovations contribute to, and shape the future for, hearing healthcare professionals, the industry and your practice. Learn more about these top industry trends from two key opinion leaders from the Oticon management team: Gary Rosenblum, President, Oticon, Inc., Vice Chairman, Hearing Industries Association, and Douglas L. Beck, AuD, Executive Director of Academic Sciences, Oticon, Inc. They’ll take an in-depth look at the current issues facing you and your practice.


Presented: Thursday, June 27, 2019 at 12:00 pm ET


Transforming a Hearing Aid Return into a Satisfied Patient Experience

Customer returns are a part of doing business. This includes the hearing aid industry. But a return doesn?t have to be a negative customer experience. Join educator and hearing aid specialist David Frazier, BS for this very practical IHS webinar on hearing aid returns. Frazier will provide tips, tools, and strategies on how to turn a hearing aid return visit into a satisfied client experience. Learn what to say and what to avoid in order to transform a hearing aid return into positive hearing healthcare solution.

Presented:  Thursday, May 23, 2019 at 12:00 pm ET


Hearing Aids and Mobile Devices Becoming Proficient

Technology and smart phones are more popular now than ever, and so are the applications that can be used on them. Patients can now connect their hearing aids to their mobile phone via an app and improve their overall experience. Is your practice ready for this rapidly developing technology? Learn how to prepare your patients for success and ensure that they are educated on the essentials about hearing aids and mobile devices.

Ted Nenov, President and Owner of Hearing on Call, will share his expertise on mobile devices coupled with his experience fitting hearing aids, and will take us through how to become proficient in working with the two technology driven devices. Ted will also go over some best practices from his clinic on how to prepare patients for success, as well as troubleshooting tips and tricks.


Presented: Thursday, March 28, 2019 at 12:00 pm ET



Telehealth – Expanding Access to Hearing Care

Telehealth is a current buzz-word in all realms of the patient healthcare community that isgaining traction as fast as the technology and legislation will allow. Expansion into hearing healthcare is no exception.

Join us and expert presenter Suzanne Younker, AuD, CCC-A, FAA, and Director of TeleHealth for Your Hearing Network, as we review the current status of telehealth laws and rules and how this method of service is impacting healthcare today. Specific applications of telehealth in the hearing healthcare industry will be identified and discussed in detail offering effective solutions to today’s challenges. Finally, real life clinical outcomes will be provided and a variety of equipment and service requirements will be expanded upon.

Presented:  Thursday, February 28, 2019 at 12:00 pm ET



How to Dominate Search Results in Your Market


There are over 2,000 search changes a year, and over 200 ranking factors for every search link. Search engines are built to serve people; as people change, behaviors change, technology evolves, we all must incorporate these changes into our every day practices. 

How are you keeping up with these changes? Is your hearing aid practice at the top of the search engine results? Do you know how to get to the top? Ranking at the top of online search results for your area can help give you a competitive edge and increase your bottom line. With new tools and technology changing overnight, keeping up is extremely important to stay ahead.

Click here for more info

Presented:  Tuesday, October 16, 2018 at 12:00 pm ET




Hearing Aids and the Brain


In the last few years there has been a lot of “buzz” about hearing aids and the brain. When people come into a hearing healthcare office/clinic it is difficult to sort through all of the science on this topic in an attempt to answer their questions.

Kelly Tremblay, PhD, CCC-A, F-AAA will explain the importance of getting sound to the brain, and using it. Science will be made simple so everyone can understand the connection between hearing aids and the brain.This presentation will also touch on new resources that are available to hearing healthcare professionals and the general public.

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Presented: Thursday, July 26, 2018, 12:00PM




Aural Rehabilitation in Modern Practice: Steps for Success


Your patient has received their hearing aids—now what?

Patients need help adjusting to hearing loss and making the best use of their hearing aids and assistive devices, but this process starts from the moment you meet the patient, not after they’ve received their hearing aids. Learn how to embed counseling and aural rehabilitation (AR) techniques in every appointment to show your patients how to live and function with a hearing aid and hearing loss, without limiting their independence.

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Presented: Thursday, June 28, 2018, 12:00PM

**Note this is a 90 minute webinar**



OTC and Oticon, Inc.


Will the advent of OTC hearing aids change your business?

The Over the Counter (OTC) Hearing Aid Act, passed in the US in 2017, is a game changer for hearing aid dispensing professionals. Or is it? Many viewpoints abound on this controversial topic. Getting all the information you can now is imperative. Learn how one manufacturer is approaching OTC, the Hearing Industries Association (HIA) position, background and current status of the OTC law, and where we go from here.

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Presented: May 9, 2018, 12:00PM ET



Close More Sales Using Your Front Office Staff


Are you and your staff helping or hurting sales?

The first thirty minutes of an appointment are crucial for establishing and gaining trust, which is critical for closing the sale. Hearing healthcare professionals need to utilize front office staff, especially the Patient Care Coordinator, to help gain the trust of their prospective patients and maintain the trust of their current patients. Expert presenter, Russell Armstrong, Practice Owner and Sales Consultant, will explore techniques used to establish trust and to better ask the key questions that get the answers needed to help close the sale.

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Presented: June 28, 2017, 12:00PM ET



Combining Wireless Technologies


Are you up to speed with how wireless technology is being used in hearing instruments?

In utilizing wireless technologies in hearing instruments, manufacturers have historically been challenged with the choice of prioritizing audiological performance or patient convenience. Join expert presenter, Eric Branda, AuD, Director of Product Management for Sivantos, for an in-depth look at how wireless technology is being used in modern hearing instruments.

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Presented: May 24, 2017, 12:00PM ET




Hearing Loops - Front Row Hearing in Every Seat


Are you and your patients in the loop with this amazing technology?

Join us for an in-depth look at the technology, benefits and history of hearing loop systems and how they can be used to improve your practice and the quality of life for your patients.  Expert presenter, Nick Hobbs, Owner of Active Life Hearing Loops, will explore hearing loop technology and how it can open new doors for those with hearing loss. Discover how educating your patients about telecoils (t-coils) and how they integrate with looping systems is critical for improving their acceptance and overall satisfaction with their hearing instruments and with you as a hearing healthcare provider.

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Presented: April 26, 2017, 12:00PM ET



Client Trust - Your Business Imperative


Are you building relationships with your clients based on trust?

Join us for an in-depth look at how trust is built with clients and how hearing healthcare professionals can build long-lasting relationships with their clients based on trust. Expert presenter and President of Custom Training Concepts, CW Miller, will explore the less understood basics of trust, look at the dynamic nature of the trust cycle and reveal the ever present “Paradox of Trust.”

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Presented: March 29, 2017, 12:00PM ET




Building Relationships with Physicians


Are you building key relationships with physicians?

Join us for an in-depth look at how hearing healthcare professionals can build mutually beneficial relationships with physicians. Expert presenter, Bob Tysoe, Owner of the Hearing Healthcare Marketing Co., will present an overview on building business-to-business marketing strategies that focus on maximizing profits and improving the quality of life for patients.

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Presented: March 29, 2017, 12:00PM ET




Acoustic Reflex Testing: Methodology, Interpretation and Clinical Uses


Are you utilizing acoustic reflex testing in your practice?

Join us for an in-depth look at acoustic reflex testing common practices and how to implement them within your practice. Expert presenter, Ted Venema, PhD, will present an overview of the methodology, interpretation and clinical uses of acoustic reflex testing.

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Presented: January 26, 2017, 12:00PM ET




Recorded Webinar Topics


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