Hosted by Blaise Delfino, M.S., this course helps hearing professionals guide patients through treatment decisions with clarity, confidence, and respect. Learn a simple six-step approach for discussing recommendations, costs, and financing options. Practical examples and scripts show how to keep conversations supportive and focused on access to care.
By the end of this presentation, participants will be able to:
- Explain how ethical, access-oriented guidance differs from high-pressure sales while preserving patient autonomy and trust.
- Apply the six-step access pathway to hearing healthcare decisions.
- Demonstrate patient-centered techniques for presenting costs, responding to financial concerns, and explaining financing options in simple ways.
